Privacy Policy

At TREFFEN Rewards, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and loyalty program.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, use the app, or communicate with us.

• Personal Identifiers: Name, email address, phone number, and Qatar ID (QID) for verification.
• Account Data: Username, password, and loyalty member ID.
• Transaction & Loyalty Info: Points earned, redemption history, and tier status.
• Device Information: Device model, operating system version, and unique device identifiers.

2. How We Use Your Information

We use the collected data for various purposes to ensure a seamless loyalty experience:

• To manage your TREFFEN Rewards account and track loyalty points.
• To facilitate the redemption of rewards at participating locations.
• To provide customer support and respond to your inquiries.
• To send you administrative information, such as security alerts and updates.
• To improve our app performance and user experience.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following limited circumstances:

• With Service Providers: To help us operate our business (e.g., hosting, analytics).
• For Legal Reasons: If required by law or to protect our rights and safety.
• With Your Consent: When you explicitly allow us to share your data.

4. Data Security and Retention

We implement robust security measures, including encryption and secure socket layers (SSL), to protect your data. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.